Terms of service

TERMS OF SERVICE

Last updated: September 2026

Welcome to Pawtela. These Terms of Service govern your use of our website and your purchases from Pawtela. By visiting our website or purchasing a product from us, you agree to these Terms.

1. Online Store Terms

By using this website, you confirm that you are legally permitted to make purchases in your jurisdiction or that you have permission from a parent or legal guardian where required.

You may not use our products or website for any unlawful or unauthorized purpose.

2. Products and Availability

We make reasonable efforts to display our products, descriptions, images, prices, and availability accurately. Product colors and appearance may vary slightly depending on your device or screen.

Product availability may change without notice. We reserve the right to discontinue or limit the sale of any product at any time.

3. Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

We reserve the right to change prices at any time. The price charged will be the price displayed at checkout when your order is placed.

Applicable taxes may be added during checkout when required by law.

Payments are processed through Shopify and its supported payment providers. Pawtela does not directly store your complete payment card information.

4. Orders

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including cases involving suspected fraud, pricing errors, product availability, or incorrect customer information.

If we cancel an order after payment has been received, an appropriate refund will be issued.

Customers are responsible for providing accurate billing, shipping, and contact information.

5. Shipping

Pawtela currently ships within the United States.

Shipping times shown on our website or during checkout are estimates and are not guaranteed. Carrier delays, weather, holidays, or other circumstances outside our control may affect delivery.

Please review our Shipping Policy for additional information.

6. Returns, Refunds, and Damaged Products

Returns, refunds, replacements, damaged items, incorrect items, and order cancellations are handled according to our Refund & Return Policy.

Customers should contact us promptly if an order arrives damaged, defective, incomplete, or incorrect.

7. Third-Party Fulfillment and Services

Pawtela may use third-party suppliers, fulfillment partners, shipping carriers, payment processors, and other service providers to operate our store and fulfill orders.

These third parties may process information necessary to complete your order, including your name, shipping address, and contact information.

8. Product Use

Customers are responsible for using products according to their intended purpose and any instructions provided.

Products sold by Pawtela are not intended to diagnose, treat, cure, or prevent any medical condition unless expressly stated and legally permitted.

9. Intellectual Property

The Pawtela name, website content, branding, graphics, and original materials may not be copied, reproduced, distributed, or commercially used without permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

10. Prohibited Uses

You may not use our website to commit fraud, distribute malicious software, interfere with the operation of the website, violate the rights of others, or engage in unlawful activities.

11. Accuracy of Information

We try to keep the information on our website accurate and current. However, occasional errors may occur in product descriptions, pricing, availability, shipping estimates, or other information.

We reserve the right to correct errors and update information when necessary.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Pawtela is not responsible for indirect or consequential losses resulting from the use of our website or products.

Nothing in these Terms limits rights or protections that cannot legally be excluded under applicable consumer protection laws.

13. Privacy

Your submission of personal information through our store is governed by our Privacy Policy.

14. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms where permitted by law.

15. Applicable Law

These Terms are governed by applicable law. Nothing in these Terms removes any mandatory consumer rights that apply to you based on your location.

16. Contact Information

Questions about these Terms of Service can be sent to:

Pawtela
Email: bigs10055@gmail.com