Refund policy

Refund & Return Policy

At Pawtela, we want you to be satisfied with your order.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and clear photos or videos showing the issue.

Once the issue is reviewed and approved, we may offer a replacement or refund at no additional cost to you.

Change-of-mind returns
Because our products are fulfilled through third-party fulfillment partners, we currently do not offer free returns for change-of-mind purchases. Please review your order carefully before completing checkout.

Order cancellations
If you need to cancel or change an order, contact us as soon as possible. Once an order has entered processing or has shipped, we may not be able to cancel it.

Refunds
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact us
If you have an issue with your order, please contact us at:
bigs10055@gmail.com